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Hardware issues

MikeHart

Administrator
Joined
Jun 19, 2017
Messages
3,597
Hi folks,

on the 9th I bought a new PC finally. Since then this machine is no joy. It was advertized as having a m.2 SSD in it. The booting and everything was similar to a normal HDD. So I opened the casing and to my surprise, no m.2 SSD in sight. The bios only showed a regular HDD as the boot drive.

#1 Back to the dealer
1st technitian was surprised too. Funny thing is, this machine was not surpose to have a m.2 sdd anyway. They don't produce them like that and shortly after their website was fixed. Anyway, as a move of showing support, they put in a m.2 SSD into a new machine, installed the OS and gave that other PC to me and said goodbye.

Back home the machine was constanly freezing. Sometimes 3x a day, sometimes you could work 2-3 days in the row. It is running an AMD Ryzen 5 2400G and I read a lot about freezing then in the internet regarding RYZEN CPUs and Windows 10. One day it didn't boot, the screen stayed black.

#2 Back to the dealer
I reported the problems, mentioned that the m.2 SDD board is slighty bend because how is its connected on the motherboard, which imho could never be good for an electronic device.
After 4 days I got it back, the stated that the m.2 SDD was faulty and they exchanged it.
Back home first look into the case showed a still bend SSD. To bad I didn't mark it.

Of course, it took only 4 hours of simply file copying from the NAS to that PC that it freezed 4 times.
The last time I had HWI64 running and you could see that the SSD was running at 100% but there was nothing going on. The system frooze again. Back to the dealer the next day.

#3 Back to the dealer
They were surprised but checked it. After 3 days I got a call yesterday, stating that the m.2 SSD was faulty and they exchanged it. Riiighht.

I am going to pick it up today and I have a slight feeling that this will haunt me again :(
 
Well if it isn't fixed this time get them to replace the computer or give you your money back and go somewhere else.
 
They have 3 tries. This is now the second documented one. After the 3rd trt and by law they would need to do that.
 
Such things are the reason why i build my computers on my own with components.
 
Such things are the reason why i build my computers on my own with components.
Same here, but you can still get burnt if you don't do your homework properly.
 
Yes, and these can be homeworks for days...
 
Such things are the reason why i build my computers on my own with components.
And then you have to figure out, which of the components is the faulty one.

Got my machine back, so far no freezing. New m.2 SSD from Intel inside. But now... I can't access my NAS.
This Windows 10 crap is horrible!!!! My wife all of a sudden can't either.
 
But now... I can't access my NAS.
They've moved things around a fair bit from Windows 7 and depreciated a few things.
Check that SMB/CIFS has been enabled if you have a NAS that's a bit on the OLD side.

To get access to the control click the star menu and type control panel, then Programs and Features->Turn Windows features on or off. Make sure that the SMB 1.0/CIFS File sharing is on.
 
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Make sure to also go to Control Panel -> User Accounts -> Credential Manager -> Windows Credentials, then add the credentials for the NAS drive there. Make sure to use the IP address of the device.

Regarding your issues with Intel SSD through M.2, there was a recent update to Windows 10 that was making certain Intel SSD wig out and causing system stability problems including not booting at all. You may or may have not been experiencing that.

Next time I'd recommend a Samsung NVMe SSD. So far for every custom computer I've built for people, it's held up well and hasn't caused any problems with Windows 10 changes.
 
Another thing to check is Network security: LAN Manager authentication level.
You'll can get access to this in the left of the Local Security Policy dialog under Security Settings->Local Policies->Security Options.
Start menu, type secpol.msc to start the Local Security Policy dialog.

Also check the advanced setting in Network and Sharing Options.
 
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Got the nas working. Changing one parameter in the registry did the trick.

So far no freezing, no bsod. I am mildly positive and already started the installation process. Oh man, so many apps and data.
 
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